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What is a Managed Service Provider?

What is a Managed Service Provider?

A Managed Service Provider (or an MSP) is a business that specialises in the remote management of other businesses IT infrastructure, and/or hardware. This type of work is typically performed under a subscription basis, where you pay a fixed monthly fee to have your technology systems maintained, as well as an incident response service.

Partnering with an MSP gives organisations access to the skills and abilities of experienced IT professionals, who proactively strategise and implement a customised IT approach to business operations. They also work through an incident response model, meaning they’re available to resolve technological issues as they arise.
 

Benefits of outsourcing your IT

Increased technology performance

Increased technology performance

Have a dedicated team of IT professionals overseeing your technology infrastructure and hardware, so your business tech is always operating at an optimum.
Tailored technology solutions

Tailored technology solutions

Your business is unique, and often a 'one size fits all' Managed Services and technology stack is not suited everyone. Make your technology do the heavy lifting for you with a tailored solution.
Consistent cost

Consistent cost

With our managed service model, we charge a monthly fixed fee for your IT needs. This allows you to have a consistent monthly IT cost, as opposed to the unpredictable (and inefficient) break/fix model.
Access to skilled specialists

Access to skilled specialists

IT is a vast and complex field. Outsourcing to an MSP gives you the benefits of a team of specialists, meaning you get skilled advice, custom solutions and fast support for smoother, more efficient business functionality.
A partner of growth

A partner of growth

By partnering with an IT provider, you open up opportunities for your business to receive personalised IT solutions based on your needs and goals. Because of this, technology can be strategically implemented to help fuel your business growth.

 

Reducing technology failure

Reducing technology failure

Having your IT maintained by an MSP, rather than issues being addressed when they get in the way of work, allows for potential headaches to be resolved before they become a problem. This means less downtime for your business.
Learn how to choose the right technology partner for your business in our free  guide. Download here.

Managed Service Solutions

With Lancom, we are able to customise your outsourced IT support to fit your business. Want help in one area, but can confidently handle another? No problem! We build solution plans customised to your needs.

Increased productivity

Increased productivity

Time spent waiting on technology issue resolutions, or tasks hindered by inadequate technology is removed, leading to increased workplace productivity.

Cybersecurity peace of mind

Cybersecurity peace of mind

Rest peacefully in a world full of cybercrime, knowing that IT professionals have ensured your data is protected using the latest cybersecurity technology.

Data back-up's

Data backups

In the off chance you do fall victim to a cyber-attack (or any other type of business disaster), you can take comfort in knowing your business information is not lost, and you can pick up and resume right where you left off.

Cost consistency

Cost consistency

Stop paying for your technology support in the old and inefficient break/fix model, and start optimising your budget (and technology!) with cost consistency.

Technology strategy

Technology strategy

Ensure your technology is helping your business work towards its goals by aligning your IT strategy with your business strategy, and keeping up with industry digital transformation.

Watch how our outsourced IT solutions help PBC stay ahead of the digital transformation in their industry.

The Process Of Outsourcing Your Technology

Now that you know the opportunities of outsourcing your IT to an MSP, we're sure your next question is, ‘What does the outsourcing process look like for my business?’ 

To answer your question, we have sat down with our General Manager, Waruna, to discuss the benefits, when you should not outsource your IT, and what the process of outsourcing to a Managed Service Provider looks like.

Looking to partner with an IT Provider?

Get in touch and start the process with a complemenatry 1-1 IT Audit with our experts.

Start here