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I'd like to benchmark my IT

IT PERFORMANCE REPORT

56% OVERALL SCORE
58%
PEOPLE
58%
PROCESSES
58%
MANAGEMENT
58%
TECHNOLOGY
58%
IT SUPPORT

RESULTS AND RECOMMENDATIONS

PEOPLE

How successful have you been in using technology to attract and retain good people, improve mobililty and measure performance using technology?

Based on your score, our advise would be to:
Review your policies around mobility and cloud technology. Consider allowing staff to bring their own devices to work and create an environment where exploring cloud technology is encouraged. Develop a benchmark for IT literacy and introduce an IT literacy improvement plan. Consider how reporting on KPI's can be automated.
Review your policies around mobility and cloud technology. Consider allowing staff to bring their own devices to work and create an environment where exploring cloud technology is encouraged. Develop a benchmark for IT literacy and introduce an IT literacy improvement plan. Consider how reporting on KPI's can be automated.
Review your policies around mobility and cloud technology. Consider allowing staff to bring their own devices to work and create an environment where exploring cloud technology is encouraged. Develop a benchmark for IT literacy and introduce an IT literacy improvement plan. Consider how reporting on KPI's can be automated.
PROCESSES

How mature are your business processes, how well are they documented and are you leveraging process automation to improve productivity?

Based on your score, our advise would be to:
Perform a process audit to identify which processes need to be created or documented. Standardise the way that processes are documented using a process application like Bizhagi. Set up regular process meetings to identify process issues and bottlenecks. Consider how technology automation can address process issues.
Consider ways to integrate process across departments using technology. Introduce mechanisms to identify process flaws or breaches and introduce regular process meeting rhythms. Explore ways of using business apps and managing upgrades and deployment. Introduce or enhance sales process automation to generate more leads and remove barriers to working with you.
Congratulations, your processes are well documented, mostly automated and you have a structured system of reviewing and improving processes in your business. You are in a position to leverage your investment in sales automation to increase market share and improve productivity.
MANAGEMENT

Do you view technology as a cost or a business enabler, how well do you plan for and implement new technology and how much technology risk are you carrying?

Based on your score, our advise would be to:
Perform an IT risk assessment if you haven't already and develop a basic business continuity plan to address your greatest risks. Formalise your IT strategy and allow for the introduction of new technology in your annual budget. Agree a set of It standards and identify reporting inefficiencies with a view to dashboarding live data.
Test your business continuity plan and perfrom a workplace simulation. Continually review your technology standards as new technology becomes available. Include a 3 year cashflow analysis in your annual IT budget and complete a cloud readiness assessment. Use a simple technology tool like Trello to manage your strat planning deliverables.
Congratulations, you see techology as an investment in your business and you use it as a differentiator. Focus on leveraging your investment in business intelligence to make you more agile. Review your BCP annually and inlcude new employees in workplace simulations.
Technology

How secure is your data and your systems, how well are documents managed and are you leveraging cloud technology to keep up with your competitors?

Based on your score, our advise would be to:
Carry out a full review of your ICT policies and procedures, it is likely that you are have high risk exposure to data theft, loss or corruption. Test backups to make sure they are working and ensure backup data is going off site. Allocate a budget for ICT and consider whether there are any cloud technologies that are worth investigating, starting with email. Consider implementing a web based application with search fucntionality for shared files.
Regularly update IT policies and procedures and include in new staff induction process. Consider intrusion detection testing. Develop a change control process to minimise the impact of major system changes. Expand your use of cloud technologies and plan for the removal of servers as part of your next technology refresh cycle. Consider moving telephony and document management to the cloud.
Congratulation, you recognise the importance of technology in your business and you have invested in cloud technologies. You have robust systems in place to manage signficant change and your security is tight. You are in a position to leverage your technology to improve productivity through process automation and application integration.
IT SUPPORT

How well are your IT support resources performing, is there a robust capacity model and can you measure your return on investment?

Based on your score, our advise would be to:
Agree and measure service metrics and KPI's . Build an IT resource capacity model based on the number of staff supported and not the number of servers deployed. Review IT costs against similar businesses or consider an outsourced model (if internal currently) or a managed services approach (if outsoured and break-fix)
Compare your IT spend and ROI to industry benchmarks for your size and industry. Focus on leveraging technology to make your business more competitive and not on hardware and infrastructure. Ensure that your IT resources fulfill the role of CIO (whether internal or external) to give you a strategic advantage in your industry.
Congratulations, you have thought carefully about how IT support is delivered and managed and you are getting a significant return on your investment. Focus on increasing your IT service automation so resources can focus on solving business problems and improving productivity and profitability.