Having to go jump through the hoops as an end user recently has caused us to look around and realise most IT providers aren't doing their part in creating stress-free client experiences.
Does this scenario sound familiar? You have reached out to your IT provider for IT support and 20 minutes later you are not any closer to your solution than before. You've had to provide all of your personal information, including the name of your cat!?, just to get your ticket logged. Hmmm unproductive... and frustrating.
But, what tops the experience off is the way you feel after – the way you have been treated by the engineer when logging your support request has left you feeling untalented and ignorant.
What happened to the notion of technology empowering you, and your business?
To help you paddle your way out of this less than ideal situation, we have broken down the causes, effects and alternative solutions when you suspect your IT provider is failing you.