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Keep up to date with the latest in technology trends and business strategy. Learn fresh, practical tips to better your business through leveraging technology.

Written By Priscila Bernardes Nov 21, 2018 10:46:00 AM

Office 365 Digital Transformation Microsoft Office 365

5 Business changing Office 365 features you should be using

With every release, the opportunities Microsoft’s Office 365 offers business to leverage technology gets strong and stronger. However, with all these great capabilities on offer, it can be a bit of a mind boggle trying to keep up – we get into a routine with the way we work, and sometimes changing that can be hard. 

But when there are such strong advantages to be had, it’s important to keep yourself, your staff, and your business up to date – that’s the key with any digital transformation!

So, for those of you who are on Office 365, or those curious as to the nitty gritty details of the opportunities within the ecosystem, here’s our take on the top 5 business changing features you need to be utilising.

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Written By Priscila Bernardes Nov 20, 2018 7:48:00 AM

cloud computing Digital Transformation

The top 6 cloud misconceptions you should know

There’s so much said about the cloud that it can quickly become a little confusing as to just exactly what it is, and what it isn’t. As a result, there are more than a few misconceptions and myths about it. Check out these top 6 misapprehensions about the cloud which should help you get the most from online services, while simultaneously reducing any risks.

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Written By Priscila Bernardes Nov 19, 2018 7:58:00 AM

cloud computing Digital Transformation

Cloud migration: It's not just a cost thing

 Cost savings tends to be a primary justification for moving into the cloud and for good reason: it generally (but not always) does mean reduced capital expenditure. However, there is a lot more to it; because cost savings are generally only a ‘once off’, too, it is the other benefits which have to be longer-lasting in order to deliver ongoing value.

More important than cost, by far, is that a shift to cloud computing should be accompanied by an appropriate business strategy. Cloud can, in fact, be a catalyst for further improvement.

For example:

Use the savings wisely

Use that ‘once off’ saving when shifting to the cloud to invest in other improvements. Upgraded to Office 365 rather than an on-premise capital investment? Use the leftover cash to invest in skills training to take advantage of the new applications in the suite (Flow, Teams, Power BI, OneNote, Sway, SharePoint).
By taking this approach, you’re able to leverage cloud computing to facilitate broader strategic goals; in this case, improving employee performance and convenience. Those Office applications, once you get to know them, are quite awesome in how they can transform the way people work.

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Written By Priscila Bernardes Sep 18, 2018 3:21:15 PM

Digital Transformation Business intelligence Business Growth

5 common business inefficiencies solved by Power BI

There’s good reason for analysts putting growth in the business intelligence market in double figures and surging to a value of over US$29 billion by 2020: it delivers real value to an increasingly broad cross section of businesses (in fact, Forbes says small businesses have the highest rate of BI adoption in 2018!) But just precisely what can Microsoft’s contender, Power BI, do for your company? Check out these five common problems that this powerful solution can address.

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Written By Imran Sadiq Aug 2, 2018 5:08:58 PM

cloud computing Digital Transformation Amazon Web Services

Why your AWS infrastructure must be Well Architected

Don’t be fooled by the deceptive ease with which you can get started on the Amazon Web Services cloud. While it is certainly true that you can get stuck in with nothing more than a credit card and a vague idea of what you’re after, it pays to start with sound foundations so that as your needs grow and evolve (as they inevitably do – just about everyone who tries AWS very quickly becomes a big fan of it’s low-cost, high-value services), you don’t end up with a horrendous tangle.

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Written By Anastasia Ramsay Jun 27, 2018 3:52:25 PM

innovation Business automation Digital Transformation

Our move from paper to dashboard reporting

Sometimes, the tried and true gets tired, outdated, and inefficient.

Recently, we have come to this conclusion with our account management monthly client reporting model, and decided to leverage the power of dashboards to shave countless hours off our reporting model, provide increased transparency, and allow us to give more value to our clients during our monthly meetings.... And least we forget, reduce our environmental footprint!

Curious to get an inside glimpse as to how we’re moving to a paperless reporting system? Here’s the inside scoop!

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Written By Priscila Bernardes Jun 5, 2018 3:39:51 PM

cloud computing Digital Transformation

Your management will change with cloud computing, here's how

Over at the Harvard Business Review, a fascinating article which points out (in an almost Nietzschean fashion with the two-way street of the abyss) that the impact of technology in the workplace doesn’t just change the way people get things done, it also influences the way in which businesses are managed and governed.

Once said, the claim makes perfect sense, in the way that pointing out the obvious makes for a ‘duh, why didn’t I think of that’. It also immediately begs the question of how the cloud is changing management in today’s businesses. And, of course the writer Quentin Hardy goes on to point out just exactly that (I’ll get to that in a minute).

What all know is that the cloud is pervasive today. Regardless of business type or size, the cloud plays anything from a small role to an all-encompassing one. For most companies, there’s also a simple rule: the more cloud, the better. After all, flexibility, capital cost reduction, the availability of ‘high technology’ at low prices are all features and benefits with universal appeal.

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Written By Priscila Bernardes May 30, 2018 8:26:28 AM

Software Development cloud computing Digital Transformation

What’s serverless technology (and why it matters to you)

Seems almost crazy, but the era of ‘serverless architecture’ is upon us. It’s a continuation of the availability of utility cloud computing and it matters to most businesses because it means you can develop and operate your services without ever worrying about operating systems or underlying hardware. All you need to do is produce the code and run it.

On what, you rightly ask? The short answer is ‘containers’.

Serverless computing is an execution model in which your cloud provider dynamically manages the allocation of machine resources (those machines would be the actual ‘servers’ – but they have nothing to do with you, certainly not in a physical sense: they are completely abstracted away from the end user). Pricing is based on the amount of resources consumed by your application, rather than on pre-purchased capacity. In other words, serverless consumption models are ‘on demand’ utility computing.

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Written By Priscila Bernardes May 22, 2018 9:00:00 AM

cloud computing Digital Transformation

Emptying out the server room's never been a better idea

Seriously, rooms full of black boxes with little blinking lights is just so nineties.

While that might sound a lot like a fashion statement, the problem isn’t with appearances. Instead, it is costs. Flexibility. Security and resilience. Management overhead. Hassle. And that’s why the time has never been better for emptying out the server room and putting all those boxes into the cloud. A bonus: how much space will this (relatively simple) action free up…and what will you do with it?

The cloud, these days, is setting the standard for the infrastructure every company needs to run its business. The old way of buying hardware, along with the attendant hassles of configuring and then managing it, belong in the past because it’s expensive. It’s also clunky and times change fast, while ‘bought’ hardware might as well have a use-by date on it (tired of constant refreshes which make three years go by in the blink of an eye?).

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Written By Ben Walton May 2, 2018 8:36:31 AM

Digital Transformation Outsourcing IT IT Managed Services

How we are redefining Service Level Agreements (SLA’s)

Service Levels Agreements are everywhere, from Energy Companies to Pizza Delivery.  For consumers it’s things like “delivered in 30 minutes”, or “the best nights’ sleep you’ve ever had”.  For businesses it’s measured in response times, uptime or resolutions times – and setting these expectations is important! They allow both you and your customers to know when you are performing, and when there is work to be done to meet expectation.  

At Lancom we have set strong SLA’s that we are proud of, so we want to give you a behind the scenes peak at what they are!  

Before we dive in, we want to bring up an important 'extra', which is crucial in the success of implementing SLA's – the Communication Level Agreement What's often missing is the discussion around the discussion!  When and how will you communicate with your customer, especially in their times of need.  The SLA is a great document, but it lives in the past.  You only go to it after the fact.  SLA’s always talk about mean time between failure, business hours response times and defect rates.  And why do they always have a little star? 

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