If you are one of the 37,000 franchise units operating in NZ reading this article, you most likely can relate to the fact that your growth opportunities could be limited by lack of systems for your front-line workers to interact your customers, as well as collaborate and communicate internally.
Whether your people are behind the counter, onsite, in clinics, or on the phone, they are the first to engage with your customers, the first to represent your brand and the first to see your products and services in action. First line workers are the backbone to some of the world’s largest industries, and that is no different in our country. In New Zealand, recent surveys indicate that more than 124,000 people form part of our franchising industry first line.
As a franchisor or franchisee, you need technology that enables your business and your people: technology that’s affordable on a small-business budget and doesn’t restrict your future growth.Read More