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COVID-19 Alert Level 2 Information

written by Lancom CommunicationsMay 20, 2020 2:06:49 PM

With New Zealand at COVID-19 Alert Level 2, we wanted to let you know what this means for our customers, partners and stakeholders. 

At Alert Level 2 it's very much business as usual with our teams able to support all clients by visiting sites and setting up machines and hardware If you need us to visit, please contact your Customer Success Manager in the first instance. 

To ensure the safety of our customers and employees, whilst we visit sites we will follow the Ministry of Health’s guidelines.  This means our interactions will continue to be socially distant for a while longer. 

Get your hardware
We're now able to order all types of hardware, not just items to enable home working. If you need new hardware products like laptops or licences for the likes of Office 365 and VPNs, we can get these couriered to you at home or to your office. Our procurement team are ready to assist via procurement@lancom.co.nz and/or via the Lancom Button.

We’re fortunate to beon the cloud 
You can continue to log support tickets as you always do via the Lancom Button, emailing support@lancom.co.nz, telephoning 09 3778282, or via our portal at https://cloud.lancom.co.nz. 

We are here to help 
This is a tough time for everyone, but our teams are here to help you in any way they can.  Get in touch by contacting your Customer Success Manager directly or by emailing customersuccess@lancom.co.nz. 

Stay safe

Lancom Technology