“54% of customers will consider ending their relationship with a provider if they are not given tailor-made, relevant content and offers” (Microsoft 2016).
I am guessing that, in 2017, the above quote from Microsoft isn’t any news to you. But what may still be a struggle is:
How, as a small business owner or manager, can you keep up with your existing clients, and understand how to grow your business online?
Well, you are in for a treat! That is exactly what I hope to answer over the next paragraphs.