The LANcom button is an exciting new service that will allow our customers to be only three clicks away from knowing everything they could want to know about their IT.

The LANcom button will quite simply be a button that sits on your computer desktop. It will connect you with easy to understand, up to the minute, information on your IT tickets without you needing to log in to anything. It will also provide you with easy access to specially selected training material on the software applications you use.

Here’s a closer look at the features of the LANcom button:

1. See the status of your service tickets – You will be able to quickly see how your open tickets are progressing with easy to understand graphs. You can see when a ticket was created, when it was worked on by an engineer, when we last contacted you, and then when the ticket is closed. You will also be able to fast-track a ticket if the issue has become urgent.
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2. Log new tickets – The LANcom button will provide you with the fastest way to log a new ticket. We will already know who you are and what computer you are using, so all you need to do is tell us about your problem.
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3. Improve your skills with personalised training – The LANcom button includes a learning centre full of easy to follow training material. We have curated this content to ensure it includes the most relevant information for you. You’ll have access to training on commonly used applications like Word and Excel, and will be able to easily filter the courses to find exactly what you are looking for.
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4. No log in –The LANcom button sits on your desktop, and since you are already logged into your network when you use it, you don’t need to login again for the LANcom button to work.

We will begin rolling out the LANcom button to our customer’s computers very soon. If you have any thoughts, suggestions, or questions about the LANcom button, please let us know in the comments.